I'll be more than happy to help.Īnd Feel free to ask your queries as this forum has some of the best people in the world Let me know how it goes for further assistance. Testing with an external display is helpful if the notebook display is black but you can hear sounds such as fans, spinning drives, or beep tones that indicate the computer is operating. To test the display, attach an external monitor and restart the computer. The notebook screen display might remain black when there is a corrupted graphics driver or a problem with the LCD display backlight. Refer this link to know how to use HP support assistant.Ĭonnecting an external monitor to test the display It should automatically download and install the latest updates and drivers for your PC. I would suggest let's start by updating the BIOS and Audio drivers from our HP Support website, using this link.Īlso, download and install HP support assistant on your PC. In the meantime, let's start off by performing a Hard reset on the notebook: Have you made any changes on the PC before the issue started? To provide you with an accurate solution, I'll need a few more details:Ĭould you provide me with the Product number and the Operating system installed on the PC? (Ensure you do not share any of your personal information such as serial, phone number, email ID, etc.) Don't worry as I have a few steps which should help you resolve this issue. I see from the post that you are having display issues on your HP notebook. It is a great place to find the help you need, from other users, HP experts, and other support personnel. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for the First Time Here? Learn How to Post and More. Hi you for showing your interest in HP Support Forums.
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